In today’s fast-paced world, credit cards have become an essential financial tool, offering convenience, rewards, and emergency funds. Equitas Small Finance Bank provides credit cards with attractive benefits, but customers may sometimes need assistance regarding payments, disputes, or account-related queries.
If you’re an Equitas Small Finance Bank credit cardholder and need help, this step-by-step guide will explain the best ways to contact customer care, escalate issues, and get quick resolutions.
1. Contacting Equitas Small Finance Bank Credit Card Customer Care
The primary way to get support is through the bank’s customer care helpline. Here’s how you can reach them:
A. Via Phone (Toll-Free & Dedicated Numbers)
Equitas Small Finance Bank offers dedicated customer support for credit cardholders.
- Toll-Free Number: 1800 419 1999
- Customer Care (Non-Toll-Free): 044 3081 9019
- SMS Banking: Send an SMS to 56161800
- Working Hours: 9:00 AM to 6:00 PM (Monday to Saturday)
Steps to Follow:
- Dial the customer care number from your registered mobile number.
- Follow the IVR (Interactive Voice Response) instructions.
- Select the appropriate option (e.g., credit card services, payment queries, or complaints).
- Speak to a customer care executive for assistance.
Pro Tip: Always keep your credit card details handy for verification.
B. Via Email Support
If your query is not urgent, you can email the customer support team.
- Email ID: customercare@equitasbank.com
- Credit Card Dispute Resolution: cardsupport@equitasbank.com
Steps to Follow:
- Compose an email with your credit card number, registered mobile number, and query.
- Use a clear subject line (e.g., “Credit Card Payment Issue – Request for Resolution”).
- Attach relevant documents (if needed).
- Send the email and wait for a response (usually within 24-48 hours).
C. Via Live Chat (Website & Mobile App)
Equitas Small Finance Bank provides live chat support through its official website and mobile app.
Steps to Follow:
- Visit www.equitasbank.com or open the Equitas Mobile App.
- Log in to your account.
- Look for the “Chat with Us” or “Help & Support” option.
- Type your query and chat with a support agent in real-time.
2. Visiting the Nearest Equitas Small Finance Bank Branch
If you prefer face-to-face assistance, you can visit the nearest Equitas Small Finance Bank branch.
Steps to Follow:
- Locate the nearest branch using:
- Website: Branch Locator
- Mobile App: Check under “Branches & ATMs”
- Visit the branch with your credit card and ID proof.
- Speak to a bank representative for assistance.
3. Writing a Formal Complaint Letter
For escalated issues, you can send a written complaint to Equitas Small Finance Bank’s head office.
Address:
Equitas Small Finance Bank Ltd.
P.B. No. 7384,
New No. 737, Old No. 299,
Mount Road, Chennai – 600002,
Tamil Nadu, India.
Steps to Follow:
- Write a formal letter mentioning:
- Your name, credit card number, and contact details.
- A detailed description of the issue.
- Supporting documents (if any).
- Send it via registered post for tracking.
- Keep a copy for future reference.
4. Raising a Complaint via RBI Banking Ombudsman
If Equitas Small Finance Bank does not resolve your complaint within 30 days, you can escalate it to the RBI Banking Ombudsman.
Steps to Follow:
- Visit the RBI Banking Ombudsman portal: https://rbi.org.in.
- File a complaint online or download the form.
- Submit the complaint with supporting documents.
- The RBI will investigate and provide a resolution.
5. Social Media & Digital Platforms
Banks actively respond to customer grievances on social media.
- Twitter (X): Tweet @EquitasBank with your query.
- Facebook: Message via Equitas Small Finance Bank’s official page.
- LinkedIn: Send a direct message.
Steps to Follow:
- Post your issue politely.
- Avoid sharing sensitive details publicly.
- The bank’s social media team will respond or ask for details via DM.
6. Mobile App & Internet Banking Support
You can manage most credit card services online:
- Check balance & transactions
- Pay bills
- Raise disputes
Steps to Follow:
- Log in to Equitas Mobile App or Internet Banking.
- Go to “Credit Card Services”.
- Select the required option (e.g., block card, request a statement).
7. Emergency Services (Lost/Stolen Card)
If your card is lost or stolen, take immediate action:
- Call the 24/7 helpline: 1800 419 1999 (or the international toll-free number if abroad).
- Block the card via SMS: Send “BLOCK XXXX” (last 4 digits) to 56161800.
- Request a replacement card via customer care.
Conclusion
Equitas Small Finance Bank provides multiple channels for credit card support, ensuring quick resolutions. Whether you prefer calling, emailing, visiting a branch, or using digital platforms, you can easily get assistance.
For urgent issues, call customer care immediately, while non-urgent matters can be resolved via email or chat. If unresolved, escalate to RBI Banking Ombudsman.
By following this guide, you can save time and resolve issues efficiently. Always keep your credit card details secure and report problems promptly for the best experience.
